Usman Travels S.R.L. is committed to providing Umrah packages organized in a professional, reliable, and transparent manner. However, by making a booking, the customer fully accepts the following conditions:
1. Nature of the Service
- Usman Travels S.R.L. exclusively handles the logistical organization of the trip, including flights, hotels, transportation, and visas.
- The performance and execution of the religious rites of Umrah are the sole personal responsibility of the pilgrim.
2. Third-Party Services
- Services included in the packages are provided by third parties such as airlines, hotels, and transport companies.
- The agency is not responsible for delays, cancellations, operational changes, or poor service caused by these providers (e.g., airlines like Wizz Air or Saudia Airlines).
3. Visas and Regulations
- The issuance of visas and entry into Saudi Arabia depends exclusively on the competent authorities.
- The agency is not responsible for visa rejections, delays, or changes in government regulations.
4. Customer Responsibility
- The customer is responsible for possessing a valid passport (minimum 6 months validity).
- The customer must ensure the accuracy of all provided data and compliance with travel regulations.
- No refund will be issued for issues arising from incorrect or incomplete documentation.
5. Force Majeure (War, Crisis, Emergencies)
Usman Travels S.R.L. is not responsible for events beyond its control, including:
- International wars or conflicts.
- Political instability or health emergencies.
- Strikes or air traffic blockades.
- Governmental decisions.
👉 In such cases: The trip may be modified or canceled, and refunds depend exclusively on the providers. Any price differences for alternative solutions may be charged to the customer.
6. Travel Alternatives
In case of cancellations or modifications, the agency may propose alternative solutions, such as changing the airline, dates, or providing equivalent hotel categories.
- Any fare differences are the responsibility of the customer.
- Confirmation of an alternative implies acceptance of the new price.
- If refused, standard cancellation conditions apply.
7. Information and Materials
- Information regarding itineraries, hotels, and services may change due to operational needs.
- Images provided are indicative and do not constitute a contractual obligation.
8. Limitation of Liability
- The liability of Usman Travels S.R.L. is strictly limited to the services directly organized by the agency.
- In any event, economic liability cannot exceed the total amount paid by the customer.
9. Acceptance
By booking, the customer declares that they have read, understood, and accepted this Disclaimer.