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Privacy Policy

At Usman Travels S.R.L., the protection of personal data is fundamental. This information is drafted in accordance with Regulation (EU) 2016/679 (GDPR) and current Italian legislation.

1. Data Controller

Usman Travels S.R.L.

2. Types of Data Collected

We collect the following data:

  • Personal details: First name, last name.
  • Contact details: Email, phone number.
  • Booking data: Documents, passport details, etc.
  • Technical data: IP address, browser type, device information.
3. Purpose of Processing

Data is processed for:

  • Management of Umrah requests and bookings.
  • Customer assistance.
  • Tax and administrative compliance.
  • Informative and commercial communications (only with explicit consent).
4. Legal Basis

Processing is based on:

  • Execution of a contract.
  • Legal obligations.
  • User consent.
  • Legitimate interest (site security and functionality).
5. Processing Methods

Data is processed securely, both in electronic and paper formats, adopting appropriate measures to prevent unauthorized access.

6. Data Sharing

Data may be shared with:

  • Airlines (e.g., Saudia Airlines, Wizz Air).
  • Hotels and logistics partners.
  • Technical service providers (hosting, payments, CRM).
    Data is never sold to third parties.
7. Extra-EU Transfers

Some data may be transferred outside the European Union (e.g., Saudi Arabia) exclusively for travel organization, in compliance with current regulations.

8. Data Retention
  • Contractual data: Up to 10 years (tax obligation).
  • Marketing data: Until consent is withdrawn.
9. User Rights

The user may:

  • Access their data.
  • Request modification or deletion.
  • Limit or object to processing.
  • Request data portability.
    Requests via email: info@usmantravels.com.
10. Cookies

The site uses technical cookies and, subject to consent, analytical cookies. Users can manage them through the browser or the cookie banner.

11. Security

We adopt technical and organizational measures to protect data from unauthorized access or misuse.

12. Supervisory Authority

The user can file a complaint with the Garante per la Protezione dei Dati Personali (Italy).

13. Updates

This policy may be updated at any time.